Privacy Policy

Benecol Limited recognises its obligation to its customers and online visitors to adhere to the highest standards of decency and integrity in all its operations, including its handling of customers and online visitors personal information.

Benecol Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from the 18th November 2014.

 

GATHERING AND USE OF INFORMATION

Benecol Limited only collects personal information (name, address, telephone number etc) from our visitors on a voluntary basis, meaning you choose whether not to provide us with this information.

We collect this personal data to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.

You do not have to provide us with any of this information unless you wish to access a members only area of the site. Additionally, if you wish to enter one of our online competitions, we will require your personal information so that we can send your prize to you should you win.

Additionally, where email addresses are provided by online visitors they are stored to prevent abuse and spamming of our email systems. Benecol Limited will make no other use of these email addresses.

We will not pass your email address or any other personal information that you provide to us to any third parties unless required to do so by law, or where such third parties process the information on Benecol Limited's behalf.

 

WHAT WE COLLECT

We may collect the following information:

  • Name and date of birth
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer event, offers and surveys

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

For more information about cookies generally and how to manage them, please visit www.allaboutcookies.org.

 

GOOGLE ANALYTICS

Benecol Limited websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in this manner.

 

LINKS TO OTHER WEBSITES

Benecol Limited sites may contain "links" to other sites, and whilst we make every effort to only link to sites that share our high standards of decency, children should always check with a parent/guardian or adult before linking to any new sites. We cannot be responsible for the privacy policy and practices of any other sites that you link from the Benecol Limited sites and we recommend that you check the privacy policy of each site and contact its owner or operator if you have any concerns.

 

MODIFICATIONS TO THIS POLICY

As the Internet evolves, our policy will change with it. Please check back periodically to see changes and additions.

 

CONTACT

If at any time you would like to contact us with your views about our privacy practices, or with an enquiry relating to any personal information that you have provided to us, you can do so by sending an email to us at benecol@sitel.com or by writing to us at Benecol Limited, Sunningdale Road, Braunstone, Leicester, UK, LE3 1UE.